Online Safety

This letter will come out tonight.

Dear parents and carers,

One of our parents has reported that whilst their child was playing an online multiplayer game a stranger from the game directly messaged them. The stranger then tried to elicit information where the child lived. The child did not share this, blocked them and told their parents. The matter has been reported to the police, and they are investigating, but please make sure you are supervising your child’s use of the internet, in line with the information I shared on Friday.

Key rules:

· DO NOT REPLY! Sometimes strangers send out thousands of ‘hook’ messages to see who replies. These might include cheat codes, invites to private matches or fake praise (“you were amazing at that”).

· DON’T DELETE! You can screen shot it or take a photo, but keep the chat log. Make sure you get the times and any usernames. Make sure you also know the platform name (XBOX) or social media site. The police will use these to trace the IP address and user. Once you have done this, get an Adult to BLOCK and REPORT.

· Never share personal information. People may say they are a friend of a friend, I live near you, or I know where you live, in an attempt to get you to talk back to them. Block them and report them.

· If they are playing multiplayer games, turn off the voice and text chat.

· Only play people you physically know.

And, most importantly, if you are worried about anything, tell a trusted adult.

In an emergency, call the police on 999, or on the internet CEOP. NSPCC is also very useful to talk about concerns.

We have spoken to the pupils again and year 5 and 6 will be watching the Newsround ‘Caught in the web’ film, which makes clear the dangers of Online Safety. If there are any further concerns:

1) Most important rule! If you are worried about anything; speak to family members, friends or trusted adults.

2) Check the age ratings: NO DONNINGTON WOOD PUPILS ARE OLD ENOUGH TO BE ON OR BE USING the social media sites listed below.

13 year old: Tik Tok, Twitter, Facebook, Instagram, Pinterest, Tumblr, Reddit, Snapchat and Secret.

LinkedIn is 14. On WhatsApp it’s 16, Vine it’s 17. Some platforms, such as YouTube, WeChat and Kik, have a minimum age required of 18, although children aged 13-17 can signup with parent’s permission.

Stop Speak Support- when you see online bullying.

Think U Know

Parent Zone:



CEOP: if you feel you are in immediate danger:

Telford and Wrekin Family Connect

We are also arranging for the police to come in and speak to our pupils in the new year. We are also able to help, come in and talk to us.

BEAM over the holidays

Good afternoon,

Please find attached our up-to-date service information, including our new Beam leaflet and workshop calendars.

Some important information is detailed below about Christmas opening, drop-in end times and service capacity.


We will be open on 23rd December running a reduced service between 12 & 4pm. This means shorter sessions will be on offer, with no sessions starting after 3pm.

Beam is closed and no drop-ins will be held from 24.12.19-01.01.20 inclusive.

We will be open on 2nd January at Palmer’s, running a reduced service between 2 & 5pm. This is likely to be service-information sessions only, with no sessions starting after 4pm.

Our normal drop-in hours will resume from Saturday 4th January 2020.

These hours are slightly different to what had been previously advertised within the service – we have ensured that these corrected hours are now on display within our venues. We would appreciate it if you could share the attached flyer on social media and anywhere else you can!


No sessions will be started with any young person, parent or carer in the last hour we are open. This is to ensure we are able to finish no later than 7pm on a weekday, or 4pm on a Saturday.

We want to ensure we are giving young people as well as parents and carers an appropriate amount of time to listen to them so that they feel heard. As I am sure everyone will appreciate, the wellbeing of our staff is paramount in order to ensure we can continue to provide a quality service, hence the importance of the service closing at the times advertised.

I’d like to thank you in advance for your support in sharing this message with those that you are signposting to us.


Our team work really really hard to see as many of those who visit a drop-in session as possible. However, there are occasions where we are physically at capacity – something that is a particular issue on a Saturday at our Wellington venue.

We recognise the importance of young people being supported by those around them, whether that be friends or family, and we understand that accompanying young people to Beam sends a clear message of support. However, large groups can be difficult to accommodate within our venues, and we are asking that visitors to the service consider this before attending.

Capacity is quickly reached not only in terms of physical space, but also in the number of sessions being led by our staff and volunteers. I cannot stress enough how determined the team is to give each young person a valuable experience at Beam, but in order to do this we need to carefully manage the volume of sessions being offered.

As such, at times where all of our practitioners are in sessions and we have a number of people waiting to be seen, we will temporarily close the service, asking people to return later in the session or to a different session.

We will also be looking to manage how many sessions our practitioners are doing over the course of a drop-in. Again, this is to ensure each young person receives a high-quality service from us, as well as ensuring our team’s welfare is maintained. This means we may take the decision to close the service a little earlier on some occasions, on the basis that we can have up to 5 drop-in sessions running across the week. When this happens, notices detailing our alternative sessions will be displayed.


Our new workshop calendar is attached, along with flyers for our two new workshops!

‘Positive me’ focuses on self-esteem in young people aged 10+. This begins mid-January for 5-weeks on Mondays in Wellington and Thursdays at Palmer’s.

‘Sleepy heads’ focuses on the importance of sleep for wellbeing for young people 8+. This begins in March and runs for 5-weeks on Tuesdays in Wellington and Thursdays at Palmer’s.

Arts & Crafts will continue to be offered where capacity allows on Saturdays between 2-3pm at Wellington. However, the final Saturday of each month we will hold a relaxation session – this takes place 3-3.30pm. Please note on relaxation Saturdays we won’t provide any sessions after 2pm to allow space for this to take place.

From April onwards we will be producing a new schedule of Saturday workshops.


… The team send season’s greetings, and thank you for your support throughout 2019!

Gemma Holland

Clinical Lead

Beam Shropshire, Telford & Wrekin

The Children’s Society

Please note my working days are Mon-Thurs.

Resources to make games safer this Christmas


Help families understand gambling-like risks in games this Christmas

During the holidays, many children enjoy immersing themselves in games – and some will even get new ones in their stockings. But did you know that lots of games include features such as loot boxes which can introduce children to gambling-like behaviours?

The Gaming or Gambling resource pack from Parent Zone and GambleAware is full of info and expert advice that parents, carers and professionals can use to help children be safer and have fun over the Winter months.

Download now

Take the next step in Google UK’s Be Internet Legends Curriculum

Parent Zone and Google UK’s new Digital Wellbeing module – the next step in the Be Internet Legends curriculum – is designed to help 7 to 11-year-olds learn about how technology can make them feel, and reflect on how to use technology in a healthy way.

The resources include lesson plans, a teacher guide and materials to help you engage children, parents and carers. We have a limited number of packs so we recommend acting quickly to avoid disappointment.

Pre-order now

Get festive with Parent Zone’s advent calendar!

Visit our advent calendar every day until Christmas for facts, festive thoughts and prize draws to help you have fun during this hectic time of year – and make the most of a connected world.

’tis the season for giving, so this year we’re offering two tickets to our brilliant Digital Families conference, two FREE Parent Zone Memberships, and a fabulous Marks & Spencer hamper worth £100.

Open today’s door

Help 15 to 18-year-olds manage money and understand gambling risks

When young people reach their late teens, managing money can be both liberating and challenging. Some will use their new-found financial independence to explore new things, one of which might be gambling.

Parent Zone and GambleAware have created a NEW resource pack for parents, carers and professionals,so they can support young people to stay in control of their finances and make informed decisions.

You get:

  • Film (MP4)
  • Frequently Asked Questions
  • Top Tips
  • Glossary
  • Guide for professionals
Download now
Until next time,
Team PZ
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Pride in our Community – Footway Works Donnington

I am looking forward to this making our area look amazing!

Footway Improvements in your area – Donnington

We will shortly be working in your area as part of the Council’s ‘Pride in Our Community’ investment programme. Between 2018 and 2022 we are investing over £50m in creating a better borough with improvements to roads, footpaths, street lights, road signs, highways structures and green spaces.

In 2019/20 our aim is to further improve our road network and highway assets. Some £12m will be invested during the year, delivering 222 improvement schemes across the borough. These improvements will be achieved in partnership with the Council’s new highways contractor Balfour Beatty.

We will shortly be carrying out Footway Maintenance Improvements in the locations below, to improve the condition of the footpaths. The works will be completed by our new partner and highways contractor Balfour Beatty, who will be using their specialist sub-contractor JPCS.

Pre works will commence to improve the footways in the following locations prior to the resurfacing programme commencing in The New Year, the full programme in this area is due to be completed by the end of March 2020, weather permitting.

James Way
Leonard Close
West Avenue
Winifreds Drive
East Avenue
Park Road

We will be working between 07:30am-16:00pm on weekdays and will have our dedicated teams on site to assist you during this time to help you get past the working areas safely should you need to do so. Please ensure that children are supervised, do not play near the working areas and all pets are kept away from the works.

JPCS will hand deliver information leaflets to all properties affected by the works the day before the works commence in addition to the attached resident letter that will be delivered 2 weeks prior to works commencing on site. Further details are shown below.

How is the work completed?

Before the surface treatments start our contractors will be on site to complete any patching works which are required to prepare the surface of the footpath, replacing any damaged or broken kerbs.

Immediately before the surface treatment works, any utility or drainage covers will be raised to allow for the treatment, and the surface of the footpath will be pressure washed in order to remove debris before the treatment is applied. We will also visit the site to clear all of the debris, vegetation from the surface of the footpath, trimming back any vegetation which has overgrown onto the footpath.

With footpath maintenance we aim to treat entire areas rather than single streets, including the footpaths which provide links between streets, away from the carriageway.

Balfour Beatty will be the lead delivering this work in partnership with the Council and our details are below, for any questions or queries relating to this scheme please contact us at our new highways hub:


For more information about the Council’s Pride in Our Community programme please visit The full list of works planned for your area can be found on the projects page.

Kind Regards

Balfour Beatty – Telford Highways Hub

Granville House Depot

St Georges Road




E: TelfordHighwaysHub

For all latest Council news visit the newsroom; follow us on Facebook and Twitter

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